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All shipments must be thoroughly checked upon arrival. If you have any problem with your order please contact us immediately for proper solution of the difficulty. You must notify CGP Inc. within 30 days of any defects, omissions or errors in manufacturing. All returns require proper factory authorization. Unauthorized returns will be refused. All shipments leave the factory in good condition after inspection. Claims for lost or damaged merchandise or concealed damage should be filed with delivering motor carrier. Leave shipment intact and file claim immediately. Returns of imprinted merchandise due to errors which are not the responsibility of the manufacturer or CGP Inc will not be allowed.