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FAQ

Payment Terms

Open account to accredited D & B Rated Franchised New Car Dealers who meet our terms of payments as stated on our invoices. Ground and TRUCK SHIPMENTS are Freight Collect. Air and other special forms of transportation costs will be added to the invoice. VISA – MASTERCARD – DISCOVER – AMERICAN EXPRESS accepted.

 


 

Setup

Artwork, screens, dies and plates made or altered by the seller for this order will remain the property of the seller and/or the manufacturer.

 


 

Setup Charges

Most custom items require a setup charge for molds, plates, screens, dies and typesetting that generally remain the property of CGP. Call for a quote.

 


 

Artwork

Use standard letter styles. If standard letter styles are not specified, factory will use their own discretion. Custom letter styles require black and white camera-ready art, or CGP will prepare art and costs will depend upon detail. Catalog pricing is based on select type styles. Others may require additional cost. Black and white proofs are available and will show actual face dimensions. Faxes are not considered camera ready art. *Emblems, logos and registered names available under your license agreement. Where indicated add appropriate emblem cost. For custom emblems costs depend upon detail.

 


Taxes

Customers are responsible for all local, state and federal fees and taxes required by law.

 


Proofs/Specs Samples

Some manufacturers allow spec samples and charge fees.

 


Rush Orders

Some manufacturers allow spec samples and charge fees. They may be subject to additional production charges and/or fees.

 


Cancellation or Changes

Customer is responsible to pay for any and all costs incurred by factory up to notice of cancellation or changes. This may include: artwork, setup charges, full die charges and any production costs. Notice of cancellation must be confirmed in writing.

What is your Return Policy?

All shipments must be thoroughly checked upon arrival. If you have any problem with your order please contact us immediately for proper solution of the difficulty. You must notify CGP Inc. within 30 days of any defects, omissions or errors in manufacturing. All returns require proper factory authorization. Unauthorized returns will be refused. All shipments leave the factory in good condition after inspection. Claims for lost or damaged merchandise or concealed damage should be filed with delivering motor carrier. Leave shipment intact and file claim immediately. Returns of imprinted merchandise due to errors which are not the responsibility of the manufacturer or CGP Inc will not be allowed.